Frequently Asked Questions

What is the legal age to purchase and use cannabis in Canada?

Alberta: 18
British Columbia: 19
Manitoba: 19
New Brunswick: 19
Newfoundland and Labrador: 19
Northwest Territories: 19
Nova Scotia: 19
Nunavut: 19
Ontario: 19
Prince Edward Island: 19
Quebec: 21
Saskatchewan: 19
Yukon: 19

What are cannabinoids?

Cannabis contains hundreds of chemical substances. More than 100 of these are known as cannabinoids, including tetrahydrocannabinol (THC) and cannabidiol (CBD), that are made and stored in the plant’s trichomes. We use exclusively THC in our edibles.

How much THC is in each item?

We use a 50/50 Sativa/Indica hybrid THC within all edibles. Each item will have a THC qty per portion fixed to the top right corner of the image displaying the item in the shop section. Singular portions will range in potency between 45 to 145 milligrams of THC. Individual tolerance may vary and the onus is on the customer to consume accordingly.

What is the product label information telling me?

Product labels will include the name of the product, the amount of THC, ingredients, nutrition facts, and Health Canada’s THC warning symbol.

Will transporting packaged cannabis result in an odour?

We use an infusion method that ensures all our edibles are void of any cannabis odour.

How do I track my order?

You will receive an order confirmation email with a Canada Post tracking.

How do I find a missing package that shows as delivered?

Check the Canada Post website to track your package. Your tracking number can be found in your shipping confirmation email. If you need support, contact the Customer Support Team at info@treatsandtreats.com

What if I am not home to collect my order?

If another adult who is 19 years or older is home, they may take delivery of your order after producing ID, or your package will be taken to a secure location and you will receive a notice with pick-up instructions.

Can I pick up my order from Canada Post?

If home delivery is not possible then Canada Post will leave instructions about how to retrieve your order from a secure location. You will need ID to show proof of address and prove you are 19 years or older.

What ID do I need to show to pick up my order?

You must be 19 years or older with two pieces of ID, one of which must either be issued by a government agency, or include your name, birth date, and picture. The second must include an imprint of your name, signature, and/or picture.

Can someone else pick up my order?

Yes, as long as they are 19 years or older and have ID with the same address as the one on your account.

How much does shipping cost?

All orders shipped to British Columbia will have a $15 shipping charge on orders below $75. Orders above $75 will carry free shipping.

Orders to the Prairies will have a $20 shipping charge on orders below $90. Orders above $90 will carry free shipping.

Orders to Central Canada will have a $20 shipping charge on orders below $90. Orders above $90 will carry free shipping.

Orders to Atlantic Canada & Northern Canada will have a $20 shipping charge on orders below $90. Orders above $90 will carry free shipping.

How long will it take to receive my order?

We ship bi-weekly (Tuesdays & Thursdays)

All orders placed up until 12pm Monday PDT / 3pm Monday EDT will ship on Tuesday.

All orders placed up until 12pm Wednesday PDT / 3pm Wednesday EDT will ship on Thursday.

Orders to British Columbia will take 1-2 business days to ship.

Orders to the Prairies will take 2-3 business days to ship.

Orders to Central Canada will take 1-3 business days to ship.

Orders to Atlantic Canada will take 2-5 business days to ship.

Orders to Northern Canada will take 3-7 business days to ship.

How will my order be packaged?

All items are safely sealed and discreetly labelled before being packaged for shipping.

If a signature is desired for receipt of package, please indicate in the notes of the order during checkout and we will ensure the requirement is applied to the shipment where applicable.

What is the shelf life of the items?

All items have a 3-week shelf life at room temperature within their packaging upon reception. If frozen, the goods will last indefinitely.

How do you verify the age of all customers?

Age verification takes place upon visiting www.treatsandtreats.com. Also, at checkout, customers must agree to the terms and conditions to finish their checkout.

What are you doing to prevent minors from purchasing cannabis from this site?

You must be 19 years or older to purchase from this site. It is illegal to purchase cannabis for minors. If a signature is desired for receipt of package, please indicate in the notes of the order during checkout and we will ensure the requirement is applied to the shipment.

What are the penalties for sharing cannabis with minors?

The Cannabis Act created two new criminal offences, with maximum penalties of 14 years in jail for giving or selling cannabis to minors, or using a minor to commit a cannabis-related offence.

Can I buy TREATSANDTREATS in store?

As of this moment, all sales with TREATSANDTREATS are online due to provincial and federal regulations.

Do I need to create an account to make a purchase?

An account is not required to order online with TREATSANDTREATS. You can access the site and order products as a guest.

I've been sent the wrong product, what do I do?

If you’ve been shipped the wrong product in error connect with our Customer Support Team at info@treatsandtreats.com.

Can I have my purchase delivered to a PO box?

You may have your purchase delivered to a PO box. Canada Post will leave a slip notifying you to pick up your delivery at a post office or nearest depot. When claiming your delivery, remember to bring valid ID with you.

Can I return a product?

No.

If I don't like the experience of the product, can I return it?

No.

How do I qualify for a refund?

All sales are considered final sale with the exception of the following three conditions:

  • Defective products (expired, mouldy, damaged in transit)
  • Products shipped in error (incorrect product shipped, over/under shipment, product not received)
  • Recalled products

If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a refund.

Connect with our Customer Support Team by sending us an email at info@treatsandtreats.com to request a refund and provide the following information:

  1. Reason for return
  2. Order number
  3. Product description

How long does it take to receive a refund?

3-5 Business Days.

If I am provided a refund how will my payment be refunded?

A refund will be made to the original method of payment.

Is there a minimum online order?

No, all order volumes can be placed.

Can I edit my order?

You can edit your order any time before payment. If you want to edit your order after payment, you must contact our Customer Support Team through info@treatsandtreats.com to see if it is possible.

Can I cancel my order?

To request an order cancellation, you must contact the Customer Support Team through info@treatsandtreats.com. The Customer Support Team, may or may not be able to cancel an order depending on the status of fulfillment.  If the order is not cancellable, it will be shipped as ordered.

How will my purchase appear on my credit card statement?

Your purchase will appear as ‘TREATSANDTREATS’ on your credit card statement.

What should I do if I feel ill after consuming a product?

If you have any health issues after using cannabis, you should consult your healthcare provider.

Can I overdose on cannabis?

Overuse of cannabis may lead to many short and long-term health effects, including psychotic episodes characterized by paranoia, delusions or hallucinations. However, a lethal overdose to cannabis has never been reported. Best advice: start with a quarter of your treat. Work your way up to half and then a whole if desired. If you are unsure, it is always best to seek information from a healthcare professional.

How can I pay for my order online?

Payment can be made via credit cards including Visa, prepaid Visa, Visa Debit, Mastercard, prepaid Mastercard, Debit Mastercard, and American Express through PayPal.

Can I pay with debit?

No.

Who can I speak with if I have questions about my product?

Contact our Customer Support Team at info@treatsandtreats.com.

Are taxes included in my order? What are they?

Yes. Dependent on your province, the appropriate sales taxes will be applied.